Knoxville's premier insurance agency!
Call us today at (865) 694-4191 or email us at!

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Car Insurance Quote

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Homeowners Insurance Quote

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Life Insurance Quote

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Owner & Principle Agent

Terry Henley

A veteran of the insurance industry, has been serving the insurance needs of the Knoxville community in a distinguished manner for 33 continuous years and counting.

As an independent contractor and owner, Terry prides himself as a “hands on” owner/agent, that loves to get to know his clients personally. He works with many of his clients directly because he cares about helping each and every client meet their insurance needs. He is known for finding solutions that work for each and every client.

Licensed Insurance Representative

Carisa Johnson

I started my insurance career in 2010 as an employee group benefit specialist. In 2011, I became P&C licensed and joined the Terry Henley Agency. I write and service Home, Auto, Life, and all other lines we offer through Allstate Insurance.

Licensed Insurance Representative

Keith Barnett

I graduated from the University of Tennessee in 1999, and have been working in sales and customer service ever since. In 2014, I became a licensed property & causality insurance representative. Go Vols!

Support Staff

Ashley York

I joined the Terry Henley Agency in 2014 and head our customer service department. I handle all billing, service, and general inquiries.


What our clients say...

Our focus is to make sure our clients’ needs are addressed and handled appropriately the first time, and every time. Here are a few testimonials from clients that were astounded with our service.

Very pleased with the service I have received!

Donna S. October 05, 2015

Our agent has been excellent helping us get good grades and setting everything up.

Kristin M. October 1, 2015

Terry and his staff are top notch and take excellent care of my insurance needs.

Ronald C. October 14, 2015

Very satisfied! 5 star service!

David B. August 31, 2015

Very helpful and friendly!

Pamela H. August 7, 2015

I am very happy to buy my car insurance at Allstate. It was great!

Tongle H. August 7, 2015

Very professional and friendly!

Whitney O. August 6, 2015

Very efficient. Very prompt.

Linda W. October 19, 2015

Terry has a great team, anytime I had any kind of issue they understood what needed to be done and took care of it. I used to shop once in a while for cheaper insurance, but I could never replace what I have here at Allstate.

Thomas A. October 22, 2015

Very pleased with the customer service!

Logan G. October 27, 2015

The staff at the Terry Henley agency has always been very friendly and helpful whenever I've stopped by.

John C. October 28, 2015

Always a positive experience with everyone I have ever talked to. Questions are always answered and if a call back is needed, it always happens. Thanks for all you do!

Karen L. October 30, 2015

Completely confident my insurance needs are met.

James H. November 8, 2015

I am a 30+ year Allstate customer - home, auto, umbrella. Allstate has been outstanding in all respects. No chance that I would go somewhere else for home, auto, umbrella insurance.

William W. November 7, 2015

My agent was courteous and got back to me with my requested information in a timely manner.

Patricia C. November 20, 2015

Very personable. I have been going to Terry Henley Allstate since 1990, great service!!!

Laura S. December 2, 2015

Heather has been the best. She answered all of my question and concerns in a prompt manner.

Ben M. December 3, 2015

Terry Henley Agency is the best!

Richard B. December 17, 2015

I have always gotten quick responses when I have needed to file claim or make changes to my policy and have always been treated with the utmost courtesy.

Jeanne A. December 30, 2015

Excellent job and very polite and easy to work with.

Jay P. March 17, 2016

My experiences have been very good to my needs. The personnel is always attentive to anything I need. Always having my interest at heart.

Deborah W. April 4, 2016

Keith worked with me to make sure I had the homeowners and auto insurance coverage that I needed. He answered all of my questions and saved me a LOT of money! Wish I had been with Allstate all along!

Leslie F. April 5, 2016

Allstate provides excellent customer service when I call!

Margaret A. April 11, 2016

I like Allstate. Most of my business is conducted online, with having to talk to very few live people. The few times I have, they have been polite.

Kenneth T. March 28, 2016

I have had nothing but wonderful service from Terry and his team.

Angelique H. April 15, 2016

Terry has always been committed to his clients.

Raymond W. May 5, 2016

I've been with Terry Henley for over 35 years. I wouldn't be with anybody else. He always gives me the very best advice for all my insurance needs.

Debora B. May 31, 2016

Everything has been great ever since I have been a client!

Matt M. June 15, 2016

I would definitely recommend the Terry Henley agency to a friend.

Radu N. June 25, 2016

I have been pleased with the professional demeanor of everyone in the agency whom I have come in contact.

Kebra W. June 30, 2016

I have been with several Allstate agents over MANY years. Good service. No complaints.

Donna B. July 2, 2016

I have had an excellent experience for 21 years!

Tanya H. August 15, 2016

I received personal service, directly from the owner/agent, and was provided a wealth of information. I learned more about my coverage in that brief 30 minutes than I'd have ever imagined, which helped me make a more informed decision.

D. Woods January 21, 2017

Office Location

Terry Henley Insurance Agency

1312 Morrell Road
Knoxville, TN 37919

Contact Us

E-mail address:

(865) 694-4191

Open: 9:00am - 6:00pm