A veteran of the insurance industry, has been serving the insurance needs of the Knoxville community in a distinguished manner for 33 continuous years and counting.
As an independent contractor and owner, Terry prides himself as a “hands on” owner/agent, that loves to get to know his clients personally. He works with many of his clients directly because he cares about helping each and every client meet their insurance needs. He is known for finding solutions that work for each and every client.
I started my insurance career in 2010 as an employee group benefit specialist. In 2011, I became P&C licensed and joined the Terry Henley Agency. I write and service Home, Auto, Life, and all other lines we offer through Allstate Insurance.
I graduated from the University of Tennessee in 1999, and have been working in sales and customer service ever since. In 2014, I became a licensed property & causality insurance representative. Go Vols!
I joined the Terry Henley Agency in 2014 and head our customer service department. I handle all billing, service, and general inquiries.
Our focus is to make sure our clients’ needs are addressed and handled appropriately the first time, and every time. Here are a few testimonials from clients that were astounded with our service.
Very pleased with the service I have received!
Our agent has been excellent helping us get good grades and setting everything up.
Terry and his staff are top notch and take excellent care of my insurance needs.
Very satisfied! 5 star service!
Very helpful and friendly!
I am very happy to buy my car insurance at Allstate. It was great!
Very professional and friendly!
Very efficient. Very prompt.
Terry has a great team, anytime I had any kind of issue they understood what needed to be done and took care of it. I used to shop once in a while for cheaper insurance, but I could never replace what I have here at Allstate.
Very pleased with the customer service!
The staff at the Terry Henley agency has always been very friendly and helpful whenever I've stopped by.
Always a positive experience with everyone I have ever talked to. Questions are always answered and if a call back is needed, it always happens. Thanks for all you do!
Completely confident my insurance needs are met.
I am a 30+ year Allstate customer - home, auto, umbrella. Allstate has been outstanding in all respects. No chance that I would go somewhere else for home, auto, umbrella insurance.
My agent was courteous and got back to me with my requested information in a timely manner.
Very personable. I have been going to Terry Henley Allstate since 1990, great service!!!
Heather has been the best. She answered all of my question and concerns in a prompt manner.
Terry Henley Agency is the best!
I have always gotten quick responses when I have needed to file claim or make changes to my policy and have always been treated with the utmost courtesy.
Excellent job and very polite and easy to work with.
My experiences have been very good to my needs. The personnel is always attentive to anything I need. Always having my interest at heart.
Keith worked with me to make sure I had the homeowners and auto insurance coverage that I needed. He answered all of my questions and saved me a LOT of money! Wish I had been with Allstate all along!
Allstate provides excellent customer service when I call!
I like Allstate. Most of my business is conducted online, with having to talk to very few live people. The few times I have, they have been polite.
I have had nothing but wonderful service from Terry and his team.
Terry has always been committed to his clients.
I've been with Terry Henley for over 35 years. I wouldn't be with anybody else. He always gives me the very best advice for all my insurance needs.
Everything has been great ever since I have been a client!
I would definitely recommend the Terry Henley agency to a friend.
I have been pleased with the professional demeanor of everyone in the agency whom I have come in contact.
I have been with several Allstate agents over MANY years. Good service. No complaints.
I have had an excellent experience for 21 years!
I received personal service, directly from the owner/agent, and was provided a wealth of information. I learned more about my coverage in that brief 30 minutes than I'd have ever imagined, which helped me make a more informed decision.
Terry Henley Insurance Agency
1312 Morrell Road
Knoxville, TN 37919
Open: 9:00am - 6:00pm